How was your day?
Get it off your chest.
Branch, contact centre, hardship, collections, fraud, accounting, advice and insurance teams. Put down what you're carrying before you log off.
Which best describes you?
This changes a few questions and which support lines come first. You can change it any time.
Everything you enter stays on this phone. Nothing is sent to your employer, your manager or anyone else. Unladen Tally is a prototype. It is not a medical or emergency service and is not connected to any bank, employer, regulator or government agency. · Give feedback
Take a moment.
Step away from the phone or screen if you can. Tell your team leader you need a few minutes. That's allowed.
Breathe with this
What you might be feeling
- Shaky, sick, or a racing heart
- Numb, or oddly calm
- Tearful, angry, or both
- Going over what you could have done differently
These are normal reactions. They usually settle over hours or days.
If a customer threatened or abused you
It isn't part of the job and it isn't your fault. Tell your team leader or manager, and report it through your organisation's incident process, even if it happened over the phone. If you're worried for your safety, contact police.
Ground yourself
Look around. Name them, out loud or in your head.
Call someone now
Add your team leader, EAP or a colleague in so they're here when you need them.
Not sure who to tell?
If you don't feel safe telling your team leader or manager, there are other people you can go to. Or write down what happened, just for you, while it's fresh.
What helps after
Handover to yourself
A few minutes at the end of your day or shift. Notice what you're carrying, then leave what you can at your desk.
Please talk to someone now
You said you've had thoughts of harming yourself or not wanting to be here. Please call one of these now. If you're in immediate danger, call 000.
Light load
This phone isn't letting the page save. Your result shows here but won't be kept.
About the abuse or threat
Report it through your organisation's incident process, even if it happened over the phone or by email. Many organisations can flag or restrict abusive customers. If you're worried for your safety, contact police.
Your safety
You said you didn't feel fully safe at work today. That matters. Tell your team leader or manager. Threats made over the phone or online count too. Your employer has to manage risks to your mental health, not just physical ones.
Getting home safely
You said you've got very little energy left. If you can, take a real break before your next shift, and do something tonight that isn't a screen.
What might help
People you can call
This isn't a medical assessment. It's a way to notice how you're going over time.
How it's been going
Last 14 days
Handovers
This phone isn't letting the page save, so handovers won't be kept.
Privacy & your data
Add a PIN, download what you've entered, or delete everything from this phone.
Other people's money problems weigh on you too
What to watch for, and what helps. Tap a heading to open it.
When a customer talks about harming themselves
People in financial trouble sometimes say they can't go on. Hearing it is frightening, and it stays with you.
Today
- If they're in immediate danger, follow your organisation's procedure and call 000.
- Follow your vulnerable customer or suicide-risk process, and hand over to the right team.
- Debrief with your team leader or a colleague before you take the next call.
Over the next days
- You did what you could. What happens next isn't on you alone.
- If it keeps replaying, talk to your EAP. This is exactly what it's for.
Lifeline (13 11 14) is there for customers, and for you.
Customers in hardship
Hardship, debt and collections work means hearing about job loss, illness, family violence and grief, over and over.
- Hardship rules and your organisation's policies limit what you can do. That isn't your failure.
- The National Debt Helpline (1800 007 007) gives customers free financial counselling. It can help to refer them.
- Notice if you're taking customers' stories home.
Family violence and financial abuse
Financial abuse is a form of family violence. Customers may tell you about it, sometimes in passing.
- Follow your organisation's family violence process.
- Don't contact the other person or share details with them.
- 1800RESPECT (1800 737 732) can advise customers, and can also advise you as someone supporting them.
- It's normal to feel shaken after these calls.
Abusive or threatening customers
Being yelled at, sworn at or threatened is not part of the job, whether it's in a branch, on the phone or online.
Today
- You can end an abusive call if your organisation's policy allows. Find out what it says.
- Report it, even if it seems minor.
- Take a few minutes before the next call.
Over the next days
- If you were threatened, tell your manager and think about contacting police.
- Ask whether the customer can be flagged or restricted.
Scams and fraud victims
Telling someone their savings are gone, or that the person they trusted was a scammer, is hard news to give.
- You're not the cause of their loss.
- IDCARE (1800 595 160) supports people after scams and identity theft.
- Scamwatch takes reports at scamwatch.gov.au.
- If a case stays with you, debrief with your team.
Targets, deadlines and long hours
Sales targets, month-end, tax time, audits and market days can mean weeks of long hours.
- Notice if "just this week" has become every week.
- Protect sleep. It's the first thing to go and the first thing that helps.
- Raise workload with your manager. Too much work is a recognised work health and safety hazard.
When something doesn't sit right
Being pushed to sell something unsuitable, hide a problem or bend a rule causes real stress.
- Write down what you were asked to do, when, and by whom.
- Speak to compliance, risk or your organisation's whistleblower officer.
- Whistleblowers in financial services have legal protections. ASIC has information on how to report.
- Your union can give confidential advice first.
After a mistake with money
A payment to the wrong account, a missed deadline, a wrong figure in a return. Mistakes feel bigger when it's someone's money.
- Report it straight away. Most can be fixed faster when found early.
- Tell someone you trust. You don't have to carry it alone.
- If you're worried about a formal process, talk to your union first.
Bullying, harassment or conflict
You don't have to put up with it, and you don't have to sort it out alone.
- Write down what happened, with dates, while it's fresh.
- If your manager is involved, talk to someone outside your reporting line.
- The Fair Work Commission can make orders to stop bullying at work.
- For sexual harassment, 1800RESPECT (1800 737 732) is there 24/7.
Signs you're carrying too much
- Dreading logging on
- Feeling numb, or short with customers
- Replaying calls at night
- Checking emails at all hours
- Pulling back from people
Hearing about other people's distress day after day wears you down. That's a normal response, not a weakness.
Working from home
When work is at the kitchen table, it's harder to leave it. Close the laptop, change rooms or go for a walk to mark the end of the day.
When to get more help
If your load has been heavy for two weeks or more, you dread going in, or it's affecting sleep or home life, talk to your GP or EAP. A GP can set up a Mental Health Treatment Plan for Medicare-subsidised sessions with a psychologist.
People to call
Save the ones that apply to you. They stay on this phone and show up on the Help now screen.
Support lines
You don't have to go through your manager
Sometimes the person you'd normally tell is part of the problem, or it just doesn't feel safe. Here are other ways to get support. You choose what to do, and when.
From your organisation
Your organisation can add its own EAP, wellbeing and whistleblower contacts here.
Someone outside your reporting line
- Employee Assistance Program (EAP). Free, confidential counselling. Your manager isn't told that you called. Most banks, insurers and large firms have one.
- A wellbeing or peer support contact. Someone outside your reporting line.
- Your union. The Finance Sector Union (1300 366 378) covers bank, finance and insurance workers and gives confidential advice.
- Compliance, risk or your whistleblower officer. For something that doesn't sit right.
- Your professional body. Some accounting and advice bodies offer member wellbeing support.
- Your GP. Outside work altogether, and can refer you on.
Text or chat instead of calling
For when talking out loud isn't possible, or feels like too much.
For particular situations
Whistleblowers in financial services are protected under the Corporations Act. You can also report to ASIC.
Spiritual and religious support
Some people find strength in prayer, ritual or their faith or cultural community after a hard day. Others find it in nature, music, exercise or quiet. Whatever gives you meaning counts.
If your workplace has a chaplain or wellbeing officer, they support people of any faith or none. Their role is to listen, not to persuade.
Words to start with
The first sentence is often the hardest. You could say:
"I'm not ready to make a complaint. I just need to talk this through."
"Can this stay between us? Is there anything you'd have to pass on?"
"I took a call today I can't stop thinking about."
"I'm being asked to do something that doesn't feel right."
What happens if I tell someone?
- Counsellors, peer supporters and helplines keep what you say private. The main exception is if someone is at serious risk of harm. If you're unsure, ask at the start.
- A union can give you confidential advice before you decide anything.
- A whistleblower report is protected by law. You can ask about confidentiality before you share details.
- Your private record in this app stays on your phone unless you choose to share it.
Not ready to tell anyone?
That's OK. You can write down what happened, just for yourself, and decide later.
Numbers and services are for New South Wales and Australia-wide. Check with your organisation for its own services.
Write down what happened
It stays on this phone. It isn't a report, and nothing is sent anywhere. If you later decide to raise something, notes written at the time are easier to rely on than memory.
My entries
Entries can't be edited, so each one shows when it was written. To add something, write a new entry.
No entries yet.
If you decide to share it, you can download it or send it to yourself.
Your phone, your data
PIN lock
Ask for a PIN when the app opens, and after it has been in the background for a minute.
PIN is on.
The PIN stops someone else opening the app on your phone. It doesn't encrypt what's stored, so keep your phone locked too. If you forget it, you can delete everything and start again.
Hide the screen
Tap the eye button at the top of any screen to cover the app straight away, for example at your desk or on the train home. Tap to come back, or enter your PIN if you've set one.
Download my data
Download everything you've entered (handovers, private record and contacts) as a text file. You could keep a copy, or show it to your GP or counsellor.
Delete everything
Deletes your handovers, private record, role, contacts and PIN from this phone.
Delete everything from this phone? This can't be undone.
About Unladen Tally
Unladen™ Tally is a prototype made by Co-Synthesist Pty Ltd, Newcastle NSW. Unladen™ is a trade mark of Co-Synthesist Pty Ltd. It isn't a medical or emergency service, and it isn't connected to any bank, employer, regulator or government agency. The questions haven't been clinically validated yet.
What's stored: your role, handovers, private record, saved contacts and settings, only in this phone's browser. Nothing is sent to anyone. There are no accounts, analytics or trackers.
Feedback: the feedback form is the only part of Unladen Tally that sends anything, and only when you press Send. It doesn't include anything else from the app.
Keep in mind: if you clear your browser data or remove the app, what you've entered goes too. Download a copy first if you want to keep it.
Version 0.1 prototype · September 2026